Help & Resource Center
If you've been targeted by a scam, find the right contacts and recovery steps below. Bookmark this page for quick access.
📞 Emergency Contacts
SAPS Crime Stop
08600 10111
24/7 – report any crime, including scams.
National Financial Ombud
0860 800 900
Free dispute resolution for banking complaints.
NCR Complaints
0860 627 627
Report illegal lenders or credit providers.
🏦 Banks & Financial Institutions
📱 Mobile Network Operators
Report spam SMS
Forward spam SMS to: 7726 (SPAM) – free.
📧 Email Providers
Yahoo Mail
General email safety
Tip: Never click links in suspicious emails. Always hover to see the real URL.
📱 Social Media Safety Tips
General tips
- ✅ Use strong, unique passwords for each social media account.
- ✅ Enable two-factor authentication (2FA) on all platforms.
- ✅ Be wary of unsolicited friend requests – they may be fake profiles.
- ✅ Never share personal info (ID, bank details) in DMs.
- ✅ Report impersonation or suspicious accounts immediately to the platform.
Block and report users directly in the chat. Never forward suspicious messages.
🌐 General Online Safety Tips
🛡️ Use a Password Manager
Generate and store unique, complex passwords for every account. Recommended: Bitwarden, 1Password, or Dashlane.
🔑 Enable Two-Factor Authentication (2FA)
Add an extra layer of security using an authenticator app (Google Authenticator, Authy) or SMS codes.
🌐 Use a VPN on Public Wi-Fi
Protect your data on public networks with a trusted VPN service (e.g., ProtonVPN, NordVPN).
📊 Monitor Your Credit Reports
Check your credit report regularly for unauthorised accounts. You can request a free report from TransUnion, Experian, or Compuscan.
📧 Email Hygiene
Never click on links in unsolicited emails. Verify the sender's address carefully (look for subtle misspellings).
🏛️ Official Authorities & Regulators
National Financial Ombud
Free dispute resolution for financial services complaints.
financialombud.org.zaAlways verify before you trust.